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Return Policy

In most cases, items shipped from MedstatSupplies.com, including MedSTAT Warehouse, may be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. Drop ship and special order items are not eligible for return. If you have questions about a specific product, we encourage you to reach out to your account manager prior to purchase.

We stand behind our products and will work diligently to rectify any issues

Order discrepancies must be reported within 5 business days of delivery as determined by tracking information.

Your customer Experience Associate will issue a Return Merchandise Authorization (RMA) and Return Shipping Label

No item may be returned for replacement or refund without a Return Merchandise Authorization (RMA) Number.

Returns must be shipped within 30 days of RMA date to be eligible for refund

Returns for refund or credit must be received in resaleable condition

Non-stock and Drop Shipped items may not be eligible for return or refund.

All returns may be subject to a restocking fee and return shipping charge for each parcel.

Food items, short-dated items and personal items are generally not returnable or refundable.

MedSTAT or carrier failures will be corrected at no charge to the customer

All order discrepancies will be thoroughly investigated and rectified in a timely manner; your cooperation to gather evidence may be required.

Once a RMA has been obtained, all warranty and return matters should be sent to:

MedSTAT
RETURNS
3442 Battlefield Pkwy
Ft Oglethorpe, GA 30742

If you need to begin the return process for an item, please contact us at (706) 858-6260.